TERMS OF BUSINESS

For Rachel Singleton Art
Last updated: December 2025

These Terms of Business outline how I offer and sell original artwork and commissions. By purchasing from my website or contacting me to commission a piece, you agree to the terms below. If you have any questions before ordering, please feel free to get in touch.

1. About the Artist

All artwork is created and sold by Rachel Singleton, a watercolour artist specialising in wildlife and the spirit of the natural world.
Email: rachelsingleton.art (at) gmail.com
Location: Little Langdale, Cumbria, UK

2. Purchasing Original Artwork

2.1 Product Descriptions

I make every effort to ensure that artwork descriptions, measurements, and images are accurate. Please be aware that colours will vary slightly depending on screen settings. The original painting itself, when seen in real life, is often more subtle and more luminous than the images on screen.

2.2 Availability

Each original artwork is unique and sold on a first-come, first-served basis. Once it has been purchased and received, it will be marked as sold on the website as soon as possible. If you see a piece that you like that has gone, you are welcome to discuss commissioning a version of the painting/subject for yourself.

2.3 Pricing

All prices are listed in GBP.
Prices may change over time but will always remain as displayed at the point of purchase.

3. Payment Terms

To purchase a painting, please use the ENQUIRE button to get in touch. Once a sale is agreed, you will receive an invoice giving you secure payment options. Payment methods include BACS, PayPal and Wise. Your payment information is not stored by me and is handled according to your provider’s security standards.

Full payment is required at the time of purchase except in the case of Commissions (see below) where payment is in two instalments.

4. Commissions

4.1 Commission Process

Commissioned artwork is created in collaboration, between Rachel and the customer. For full details of the process go here.

4.2 Pricing & Deposit

A non-refundable deposit of 50% is required to begin a commission.
The remaining balance is due upon completion and before delivery.

4.3 Revisions

Minor adjustments may be possible upon completion of the painting; however, this is not always possible given the unique nature of an original painting - Rachel will always follow your brief as closely as possible.

Significant changes beyond the agreed brief will incur additional fees.

4.4 Non-Returnable

Commissioned works are non-refundable and non-returnable. In the rare event of damage during delivery you will be fully refunded or, where possible, Rachel may be able to offer you a replacement. Please be aware that this will depend on her other bookings, and any completed piece will again be a new and unique work in its own right. Every measure is made to ensure safe transit of paintings.

5. Shipping Policy

5.1 Shipping Locations

Rachel currently ships within the UK. For shipping abroad, please contact Rachel before placing an order to enquire further. Rachel works with specialist international art couriers who can offer a swift and safe premium service for international customers.

5.2 Packaging

Original artworks are packed with great care using archival-grade materials and protective packaging to ensure safe arrival.

5.3 Delivery Times

Most orders dispatch within 5–7 working days. Commissioned artwork will follow the agreed timeline.

Delivery estimates are provided by courier services, with tracking available.

5.4 Shipping Costs

Shipping costs are displayed on your invoice. You are welcome to enquire about these before purchase.

5.5 Lost or Delayed Parcels

If your parcel is delayed or lost, please contact me within 24 hours of its expected arrival and I will work with the courier to resolve it as quickly as possible.

6. Returns Policy

6.1 General Policy

Due to the delicate and one-of-a-kind nature of original watercolour artworks, returns are not accepted.

Returns are only possible if:

  • The artwork arrives damaged in transit, or

  • It is not as described in a significant way (different subject, colour palette or composition)

6.2 Reporting a Problem

If your artwork arrives damaged or misdescribed:

  • Contact me within 48 hours of delivery

  • Email: rachelsingleton.art (at) gmail.com
    Include order details, a description of the issue, and clear photographs of the artwork and packaging

  • Any damage not reported in this time frame is deemed the responsibility of the customer

6.3 Refunds for Damaged or Misdescribed Items

If a refund is approved:

  • A full refund will be issued to the original payment method once the painting has been returned

  • Refunds are typically issued within 5–10 working days of receiving the painting

  • Return shipping (if required) will be covered by me

6.4 Non-Returnable Items

  • Original artworks (unless damaged or not as described)

  • Commissioned artwork

  • Gift cards

7. Copyright & Usage Rights

7.1 Artist’s Rights - UK law

All artworks, including commissions, remain the copyright of Rachel Singleton.
The right to create prints, use images online, and feature artworks in publications remains under the copyright of the artist—unless a separate agreement is made.

7.2 Purchaser’s Rights

When you buy an original artwork, you own the physical piece, not the copyright.
You may not reproduce, sell reproductions, or use images of the artwork for commercial purposes without written permission.

8. Privacy & Cookies

Your personal information is handled with care and is processed only for purposes relevant to your purchase or enquiry.
Full details can be found in the Privacy Policy and Cookie Policy on this website.

9. Contact

If you have any questions about these terms, a purchase, or a commission, please get in touch:

Email: rachelsingleton.art (at) gmail.com
Location: Little Langdale, Cumbria, UK